All courses · Volume 5

Computer Operations: Jobs, Backups, Incidents and Resilience

Batch jobs, interfaces, backup and recovery, incidents and operational resilience: what still matters when the data centre is someone else's.

See the packsWhat's inside
20slides with notes
3Excel exercises
2026standards

What you will be able to do

Learning outcomes

  • Test job scheduling and failure monitoring over financially significant batch processing
  • Assess completeness and accuracy controls over interfaces and data transfers
  • Test backup and restore against business recovery objectives, including ransomware
  • Explain UK and EU operational resilience requirements and what auditors check
  • Audit incident and problem management, including cloud and SaaS responsibilities

Part 1: Jobs and interfaces

Jobs that run without anyone watching · Did everything that left arrive, once and unchanged? · Testing jobs and interfaces

Part 2: Backup, recovery and resilience

What a good backup looks like now · A backup is only proven by a restore · RTO and RPO: set by the business, proven by IT · Regulators now expect resilience, not just recovery · Detect, fix, learn · Who does what in someone else's data centre

Part 3: Testing operations

Testing computer operations · A worked finding on backup failures · Six ways operations testing goes wrong

20-slide course deck

Every slide has full speaker notes, a worked audit finding, a knowledge check and current sources.

Participant workbook

Notes pages, a finding template, a 10-question knowledge check and a glossary.

Excel exercises

Find failed backups with no follow-up. Reconcile a payroll-to-ledger interface. Compare recovery capability with RTO and RPO. All data is fictional.

Pricing

Choose your pack

Learner Pack

£29 one-off

For self-study and auditors building their skills.

  • Course deck (PDF, 20 slides)
  • Participant workbook
  • Excel exercise file
  • Single-user licence
Buy the Learner Pack

Secure checkout by Stripe. Files are emailed within one working day. Want all six courses? See the ITGC Complete bundle.